LinkedIn Complaints

Support, lockouts and charges cause most complaints, not the feed

Of the 100 Trustpilot reviews on pages 1 to 5, dated May to Nov 2026, support that doesn't help comes up in about 48, then lockouts and stuck ID checks in about 38, and 21 describe charges or refused refunds. Fake, duplicate or hacked profiles are rarer, at about 10 of 100. The Better Business Bureau shows the same weight: 11,830 categorised complaints in three years, 6,471 about billing and 5,918 unanswered. ^{[1] [4] [6] [11] [3]}

Lockouts are the second most common complaint, and the ID check is where they stall

Lockouts, restricted accounts and stuck ID checks make up the second most common complaint, and several reviews name Persona as the checker. Most say the check repeated or stalled. LinkedIn's own help lists four restriction types, and identity cases go through identity verification, but it gives no review time. Each entry is one person's account, not a rate of restriction. ^{[4] [7]}

What to do: Keep your phone number and email current, so you can still reach the account if a check fails. Note the date of every verification request, because no reviewer reports a fixed time for a result.

Support is the most common complaint, and it has no stated response time

Support that doesn't help is the most common complaint, in about 48 of 100 reviews: chat loops, no phone line, cases transferred without an answer, and callbacks that never come. No reviewer gives a response time, so you can't plan around how long it takes. ^[1]

What to do: Keep a dated record of every message and case number. If support stops answering, a written record is what you have, so don't rely on a phone call. Reviewers describe callbacks that never come.

Charges after a trial are the complaint you can prevent

21 of 100 Trustpilot reviews describe unexpected charges or refused refunds. About 13 of 100 Trustpilot reviews on pages 1 to 5 describe a trial that turned into an annual or multi-month charge; one reviewer reports CA$645. Trial length isn't stated by LinkedIn, and reviewers report between one week and one month. A refund is available for 7 days from the charge if you haven't used Premium, and 14 days from the start in the EU. About 7 of 100 reviewers say refunds were refused after cancelling within days, and about 3 of those cite use of a Premium feature, a reason LinkedIn's published refund rule doesn't list. ^{[1] [2] [8] [3] [10]}

What to do: Cancel at least one day before the next billing date, and set a reminder the day a trial starts. Ask for the refund within 7 days of the charge, before you use any Premium feature.

Hacked and duplicate profiles are rarer, and harder to fix

Fake, duplicate or hacked profiles appear in about 10 of 100 reviews, fewer than the main complaints. One reviewer left a wrong phone number on a profile after support closed the case. Another describes a hacked account where 25 years of professional history was deleted, with no help restoring it. ^{[2] [4]}

What to do: Store your key contacts outside LinkedIn, so a lockout doesn't take them with it. Check your profile's phone number and email after any support case closes.

Job seekers feel locked out without Premium

17 of 100 Trustpilot reviews describe job-search frustrations. Some non-Premium members say they have no chance without paying, and one Premium subscriber says they were restricted anyway. These are reviewers' accounts, not LinkedIn data on how often Premium changes results. ^[5]

What to do: Test the free search for a few weeks before paying. If you pay, do it on monthly billing, so you can stop when the search ends.