LinkedIn Reviews

Site	Rating	Reviews	What it really measures
Apple App Store	4.8 / 5	Hundreds of thousands	How the app works day to day^[1]
Trustpilot	1.1 / 5	3,989 (87% one-star)	Mostly members whose account, bill or support case went wrong^[2]
BBB	No star rating	11,830 categorised complaints in three years	Formal complaints: 6,471 of 11,830 about billing, 5,918 of 11,830 unanswered^[6]

Loved as an app, hated when something goes wrong

LinkedIn's reviews look contradictory, 4.8 stars in one place and 1.1 in another, but they tell one story. Using LinkedIn day to day is smooth, which is why the app scores so well. When something goes wrong with your account, your bill or your access, reviewers describe a company that's very hard to reach. Support complaints (about 48 of 100 reviews) and lockouts (about 38 of 100) are the two most common kinds of recent Trustpilot review. ^{[1] [2]}

Why the scores are so far apart

The App Store rating comes from hundreds of thousands of people rating the app itself: the feed, messaging, job search. Most never have a problem worth writing about. Trustpilot is the opposite: people go there when they're locked out or charged unexpectedly, and nothing balances them out. Trustpilot notes that LinkedIn hasn't invited customers to review it recently and doesn't reply to negative reviews, so the result is 87% one-star. ^{[1] [2]}

What happy reviewers say

Praise is rare on Trustpilot; only a handful of positive reviews appear across its recent pages, and those writers describe using LinkedIn to build their professional brand and apply for jobs, and finding it useful for both. The far bigger signal of satisfaction is the App Store, where LinkedIn holds 4.8 stars from hundreds of thousands of ratings: for everyday use, most people are content. ^{[2] [1]}

What unhappy reviewers say

Problem	Who it hits	How often (100 Trustpilot reviews on pages 1 to 5, dated May to Nov 2026)	How bad it gets
Locked out or stuck in ID checks	Everyone	About 38 of 100	ID checks that repeat or never finish; one member asked for notarised documents four times
Support that doesn't help	Everyone	About 48 of 100	Chat loops, no phone line, promised callbacks that never come
Unexpected charges and refused refunds	Premium buyers	21 of 100	One reviewer reports a free trial that became a CA$645 annual charge
Fake, duplicate or hacked profiles	Everyone	About 10 of 100	Wrong details left on a profile after support closed the case
Job search frustrations	Job seekers	17 of 100	Members who feel they have “no chance” without Premium ^{[4] [2] [3] [5] [7] [8]}

The Better Business Bureau shows the same pattern at scale: 11,830 categorised complaints in three years, 6,471 about billing and 5,918 with no response from LinkedIn. ^[6]

Don't read the 4.8 as a verdict on LinkedIn

The App Store score is real, but it's a verdict on the app, not on what happens when you need help. A smooth feed and a working inbox say nothing about how LinkedIn handles a locked account or a disputed charge, which is where the risk is. ^[1]

How to read LinkedIn reviews

Split them into two piles: reviews about using LinkedIn (mostly fine) and reviews about accounts, billing and support (mostly bad). Then look for your own situation: if you're a job seeker, the job-search complaints matter; if you're thinking about Premium, read the billing ones. And because support problems (about 48 of 100 reviews) and lockouts (about 38) are the most common, take the practical lesson: if your work depends on LinkedIn, keep your email and phone number up to date and don't rely on it as the only place your contacts live.

LinkedIn's ratings by site

Apple App Store

Trustpilot

BBB