MyBzz Complaints

Two public complaints are too few to show a trend, so the rules matter more

Two of the eight visible Polish App Store reviews complain about a problem: a social sign-in that locked one user out in October 2023, and an app that froze on day three in November 2024. Each is one reviewer, and neither says whether the problem still happens. The bigger pressure points are written in MyBzz’s own terms and help articles, where refund, cancellation and start-time rules conflict. ^{[13] [2] [1]}

Refunds: there is no button, and the rules disagree

Refund requests go to chat or contact@mybzz.com. The help centre sets no decision deadline, but the terms say complaints get a reply within 14 days. The help centre says the 14-day withdrawal right still applies, with payment only for the days you used. The terms say that right ends once a digital service starts with your express consent. Refunds for App Store and Google Play purchases come only from Apple or Google. ^{[1] [2]}

What to do: ask support in writing which withdrawal rule applies before you pay, and keep the invoice emailed after each web payment. For an app purchase, go to Apple or Google, not MyBzz. ^{[1] [11]}

Renewals keep charging until you cancel in the right place

A web cancellation stops renewal, but VIP runs to the end of the paid period and unused days are not refunded. The terms say cancel at least 24 hours before the period ends; the help centre gives no deadline. App subscriptions cancel only in the App Store or Google Play, and deleting your MyBzz account does not cancel them. ^{[3] [2] [4]}

What to do: cancel a day before the renewal date. If you use the app, cancel in the store first, then delete the account. ^{[3] [4]}

VIP may not start for minutes or hours after you pay

The help centre says web VIP starts within seconds of payment. The terms say it can take up to 48 hours. The help centre tells you to contact support if VIP is missing after a few minutes. ^{[5] [2]}

What to do: if VIP is missing after a few minutes, write to support with the time and amount of the payment. Keep the confirmation email. ^[5]

A failed card payment can switch VIP off after one email

On the web, MyBzz retries a failed card over several days and sends one email. If the charge still fails, VIP switches off at the end of the paid period. App stores retry within their own grace periods. The email can land in spam. ^[6]

What to do: check your spam folder for the one email, and update the card before the next renewal date. ^[6]

Sign-in fails on SMS limits, and social login is going

The 2023 reviewer was locked out after a social sign-in failed. From 6 November 2026, sign-in becomes phone number and SMS only, and Facebook and LinkedIn login are removed. Under the current SMS rules, you can resend a code after 60 seconds, codes last 30 minutes, five wrong attempts need a new code, and five texts go to one number in 24 hours. Some countries use email codes, up to six an hour, and some cannot sign up at all. ^{[13] [7] [2]}

What to do: before 6 November, if you still log in with Facebook or LinkedIn, add a phone number and test it. After that date, plan for SMS sign-in only. ^{[2] [7]}

The phone and email visibility rule is stated three ways

The profile guide says only you see your phone number. The VIP guide says your email and phone are visible to contacts and VIP members. The App Store listing says chat works without sharing a phone number. Any one of these could be the rule you live with. ^{[8] [14]}

What to do: test it with two accounts before you put a number in your profile, and check what the other account can see. ^[8]

Paid events: fees, payouts and refunds are not in the help centre

The help centre describes event tickets, check-in and waitlists, but it does not state ticket fees, organiser payouts or attendee refunds for paid events. The help centre refers to a “VIP and payments” section for those details, and its articles do not state the answers. Cancelling an event does not explain how guests get refunds. ^{[9] [10]}

What to do: ask support in writing about fees, payout timing and refunds before you sell a paid ticket. ^[9]

The 6 November changes may affect what you share

From 6 November 2026, the November privacy version says OpenAI models process profile and offer text, and matches are labelled “indicative”. Public profile pages are visible to logged-out visitors and search engines. Users who object to the new terms or privacy policy can delete their account free before 6 November. ^{[12] [2] [4]}

What to do: if you object to AI processing of your profile, delete the account before 6 November. The help does not say whether MyBzz emailed existing users about the change, so check the app and your inbox before then. ^{[12] [4]}