MentorCruise Complaints

The refund promise got narrower between 2023 and 2026

A 2023 help article said a mentee gets a refund when a mentor keeps ignoring them, with no threshold. The 2026 refund policy asks for more than a week of silence, two follow-ups and written proof that the mentor agrees. The two versions conflict, so ask support in writing which one applies to you. ^{[3] [2]}

The company also says it grants “over 85%” of refund requests, but gives no period or denominator. A February 2025 one-star review says refunds favour mentors, so the company's figure and the reviewer's complaint can both be true. ^[1]

What to do: keep every follow-up dated, and send the refund request in writing with the grounds the policy names. ^[2]

Refund and cancellation disputes are the most common

At least five of the 108 Trustpilot reviews, from 2022 to 2025, describe a refund, cancellation or unused-session problem. That is the most repeated complaint on the profile, ahead of mentor quality, which two reviews raise. ^[1]

Two October 2025 one-star reviewers cancelled after one or a few sessions. One says a mentor shut off contact and later sessions were not refunded. The company says the mentor declined a refund and found no evidence of blocking. ^[1]

Of the three detailed 2022 and 2023 cases, the company accepted a refund in two and disputed the reviewer's account in one. In one accepted case it said the reviewer was “eligible for a refund,” and in another it refunded “even beyond our usual policy” after a pending-payments mix-up. ^[1]

What to do: before you cancel, check the refund grounds in the company's refund article. If the mentor is the one who stops, ask for the refund in writing and keep every message. ^[2]

A payment dispute can end with no money back

One 2022 one-star reviewer says a mentor asked for crypto payment, cancelled, refused a refund and then lost a chargeback. The company calls that account “not accurate” and says the bank confirmed the charge. Either way, a request to pay outside the platform is the warning sign. ^[1]

What to do: pay only through the platform, and use the refund route before you start a chargeback. ^[2]

Mentor quality and fit are the hardest to fix

Two reviewers, in 2022 and 2024, say the mentor was not an expert in their field, or ask for better vetting. MentorCruise doesn't describe its vetting steps, so a poor fit is hard to prevent before you book. ^[1]

What to do: in the first session, ask about the mentor's experience in your field, and give the mentor your goal and background first, since matching can take time. ^[1]

Trial and price confusion starts at checkout

The homepage says “Try your first call for free with every mentor you're meeting.” The trial article says billing starts automatically unless you cancel before the trial ends. ^{[4] [5]}

What to do: read the checkout screen before you accept a mentor, and set a reminder to cancel before the trial ends if the first session doesn't help. ^[5]

Mentors' complaints are few, and they're about visibility and invoices

One mentor says their profile was hidden from search after they challenged Stripe invoices they say were not tax compliant, and that there was no reply (Aug 2025). A September 2026 applicant was rejected for blank LinkedIn and Twitter fields, despite sending a CV. Each comes from one person. ^[1]

What to do: complete every application field, and keep written records of any invoice or visibility dispute. ^[1]

Setup and support are slow when something goes wrong

One August 2026 one-star reviewer spent about 8 hours on setup, got little help from support, and reports problems with mentor fit and communication. That is one reviewer's account, so weigh it as one case. ^[1]

What to do: read the trial and refund articles before you set up, so you know which route applies if the setup goes wrong. ^{[5] [2]}